Frequently Asked Questions
Whether you’re test driving our products, getting started with your marketing efforts or taking them to the next level, we've got the answers to your questions.
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How do I add different link types to my email?
Add different link types to my email
When contacts click on a hyperlink in your email, the webpage will open in a new window. Before you can add a link to your email with the steps below, begin by opening the email draft in the Email Wizard if you haven't already.
In your Email Marketing emails, you can add links to any following:
- Webpage
- Social Media Profile Page
- Other Parts of Your Email
- Email or MailTo (e.g., "Contact Us")
- Document or PDF File
- Interactive Files (Audio / Video)
-
Constant Contact Products:
- Archived Email
- SaveLocal Deal
- Event
- Survey or Poll
Note: If the URL is not able to save in the block, try shortening the URL at tinyurl.com or bit.ly. You can also insert blog content into your email or a Google Calendar.
If the pop-up window for inserting a link does not appear, you may need to modify your pop-up blocker settings.
Webpage
To add a link to your website or a standard webpage in your email:
- Hover your cursor over the block you want to link to a webpage, block, etc.
-
Click on the Edit icon
. - Place your cursor where you want to insert a new link or highlight the text that you want to turn into a link.
- On the left-hand side, click the Insert button.
-
Hover your cursor over the Link icon
and click the Plus button
. - For the Type of link field, choose Web address (http://website.com) from the drop-down menu.
-
In the Text to display as link field, type the word or phrase you want to appear in the email.
Note: Make sure the text is not too long or it will increase the width of the email. - In the Link URL field, type or paste the web page URL. Example: http://www.constantcontact.com.
-
To test the link, click the arrow
to the right of the URL.
- The "Track" box is automatically checked for link tracking. If you want to disable link tracking, uncheck the box.
- By disabling link tracking, no reporting data will be listed for the click-through statistics.
- Click Insert.
-
Click the Save icon
.
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Other Parts of Your Email
Make it easy for readers to navigate through a long email by adding links to:
-
Specific Location in Your Email - Insert an anchor tag where you want the reader to jump to and then insert a link to the anchor.
Example: You might insert a "Top" anchor at the top of the email and then insert a "Back to Top" link that, when clicked, jumps the reader to the top of the email. - Every Section or Article - By default, some templates include editable "Table of Contents" blocks. If your template doesn't have a Table of Contents block, you can create your own with anchor links.
Note: Anchor tags work only if you enter data into a block. If you add an anchor to an empty block, it will not work properly.
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Email or Mailto ("Contact Us")
Help your contacts send you an email quickly by adding an email link! When contacts click your email link, the default email programs will launch and open an email that is automatically addressed to you. You can optionally write a subject line and add a message to appear in the email the link opens.
Notes: Clicks on email links can't be tracked on click-through reports.
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Document or PDF File
Although files can't be attached to Constant Contact emails, you can still share them with your contacts.Host and link to a document you save in any of these places:
- Constant Contact MyLibrary - Insert a link to a PDF document in MyLibrary.
- Your Website - If you currently have a file hosted on your website, insert the link as you would any standard webpage URL.
- Google Drive - If you've saved a document publicly in your Google Drive, first get the URL by publishing your Google Doc.
Interactive Files (Audio / Video)
Bring your email to life with the following interactive content types:
- Video - Use the email editor's Insert Video feature to link to videos hosted online.
- Flash Files - You can embed a Flash file using the Advanced Editor (requires HTML knowledge).
- Audito - Aid
To link to a flash/movie file on the web from your email:
- Make sure the file is already hosted online. Consult your webmaster for more information.
- Hover your cursr over the block you want to add a video image.
-
Click on the Edit icon
in your email draft. - Place your cursor where you want to insert a new link or highlight the text that you want to turn into a link.
- On the left-hand side, click the Insert button.
-
Hover your cursor over the Link icon
and click the Plus button
. -
In the Text to display as link field, type the word or phrase that should appear in the email.
Note: Make sure the text is not too long or it will increase the width of the email. - For Type of link, select Web address (http://website.com) from the drop-down men..
- In the Link URL field, type http://www.yourdomain.com/flashfile.swf or http://www.yourwebsite.com/movie_location/moviename.wmv
- Click the arrow to the right of the URL to test the link.
-
If you want to disable link tracking, put a checkmark in the box.
Note: By disabling link tracking, no reporting data will be listed under the click-through statistics. - Click Insert.
- Click the Save.
- Click the Preview button and test all links before you schedule and send the email.
Notes:
- This allows you to link to the file, not embed it in your email.
- An alternative idea is to use an image to link to your video or movie.
Videos
To add your copied video link to your email, so that it automatically displays as a clickable image with a Player icon:
-
Hover your cursor over the block where you want to add the video, then click its Edit icon
. - Place your cursor where you want to insert the video image.
- On the left-hand side, click the Insert button.
-
Hover your cursor over the Video Link icon
and click the Plus button
. -
In the space provided, add the URL for the YouTube, Vimeo, BlipTV, or GoldMail video you want to display.

-
Click Create Image.
Note: The video image does not count as an image within your Image Library. - To adjust the size of the thumbnail, drag the slider above the image.
-
(Optional) To change the title that displays beneath the thumbnail, edit the Title field.

- Click Insert.
- Click Save.
Notes:
- This feature allows you to include a link to a video file. Constant Contact does not allow you to embed video clips directly into your email.
- Only the video URLs provided directly by YouTube, Vimeo, Blip.TV, or GoldMail will be recognized. You cannot use redirecting URLs such as bit.ly and tinyURL. You cannot use YouTube's own URL shortener - youtu.be - either.
- This feature does not work with YouTube videos that are set as Private.
- When adding a YouTube video, you cannot use the link from a company profile page. The company profile page URL starts like this: http://www.youtube.com/user/... To get the correct YouTube link, click the underlined title for the video as it appears in the company profile page. The page will relaunch - this URL is the one that you will use.
- Be sure you are aware of and agree to the terms of service for YouTube, Vimeo, Blip.TV, or GoldMail.
Audio Files
To link to an audio file on the web:
- Make sure the file is already hosted online. Consult your webmaster for more information.
- Hover your cursor over the block you want to link an audio file.
-
Click on the Edit icon
. - Place your cursor where you want to insert a new link or highlight the text that you want to turn into a link.
- In the left pane, click the Insert button.
-
Hover your cursor over the Link icon
and click the Plus button
. -
In the Text to display as link field, type the word or phrase that should appear in the email.
Note: Make sure the text is not too long or it will increase the width of the email. - For Type of link, select Web address (http://website.com) from the drop-down men..
- In the Link URL field, type http://www.youraudiofile.com.com/folder/filename.wav.
- Click the arrow to the right of the URL to test the link.
-
If you want to disable link tracking, put a checkmark in the box.
Note: By disabling link tracking, no reporting data will be listed under the statistics. - Click Insert.
-
Click Save.
Click the Preview button and test all links before you schedule and send the email.
Note: This allows you to link to the file, not embed it in your email.
SaveLocal Deal
You can send one deal email per deal from within SaveLocal; it sends to any contact lists of your choice on the first day the deal starts running. You can, however, insert a link to your deal's page into any number of your Email Marketing emails.
To add a link to a deal you've created using SaveLocal into an Email Marketing email:
- Copy your deal page's URL.
- Insert the copied URL into your email with the steps to insert webpage links.
Notes:
- There isn't a way to insert the deal's coupon and text into an Email Marketing email automatically.
- To make sure your deal will be running when your email sends to your contacts, review the deal's 'Run Dates' on the Send page in Save Local.
Survey or Poll
To have a link to your email on your webpage, you will need email archive.
You can add a survey or poll link to your email. Your actual survey or poll will not appear on the email unless you take a screenshot.
- You will not be able to fill out the survey or poll screenshot.
- You can make the screenshot a clickable image link to your survey or poll.
Event
You can add a list of upcoming events to your email. This will display the event title, date and time, and location. You can also add an event invitation URL to your email.
Remove a Link
To remove a link from your email:
- Hover your cursor over the block you want to remove a link from your email .
-
Click on the Edit icon
. - Right-click on the link you want to remove.
- From the drop-down that appears, select Unlink.