Set up Text-To-Join
 

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How do I set up Text-to-Join feature in my account?

Article: 000003844    Product: All

Set up Text-To-Join

Text-To-Join is a great way for you to collect email addresses from contacts via text message within the United States and is currently not functioning internationally. Cell phones within the United States can use this channel to submit email addresses, just like in any other sign-up method.

If you do not have a paid account and are in trial, you must upgrade to one to use this feature

Contacts are only opting in to receive emails at the provided email address. They are not opting in to receive future text messages. A keyword can be created for people to sign up with and will be immediately ready for you to use. You can change a keyword once every 60 days.

Text-To-Join is currently only supported by the United States phone carriers AT&T, Verizon Wireless, Sprint, T-Mobile, Alltel, Boost, and Nextel. It will work with these main carriers but won't work with other carries. The Google Voice app will not work with Text-To-Join, even if it is on a supported carrier phone.

For specific instructions on how to set-up Text-to-Join, click the image below that best matches your Contacts page.

Previous Contacts Page
Improved Contacts Page
New Contacts Experience


Why are there two sets of instructions? We're in the middle of providing all of our customers with enhanced contact management, reporting and new features. As a result, for a limited time you may be seeing one of two possible pages. By showing you both sets of instructions, we make sure you have the help you need.
 


Previous Contacts Page

  1. After logging into Constant Contact, click Contacts > Sign-Up Tools
  2. Click "Setup" by Text message in the right-hand column.
  3. Click the "Enable Text-To-Join" checkbox.
  4. In the Choose Your Keyword box, type out a keyword that you want to use.
    • Keywords must be all one word, contain only letters and numbers only, no spaces. Keywords are not case sensitive.
    • Each account is allowed one keyword at a time. This means that only one text-to-join message can be active at a time.
  5. If the word is available, a confirmation message will display under the box. 
  6. (Optional) Edit your request message. This is the verbiage that a contact receives when they text your keyword and we reply with a request for the contact's email address. Be sure to ask for the contact to reply with their email address.
    • Your message can have up to 160 characters.
    • If someone replies with an invalid email address, they will be prompted to try again.
  7. Choose a list that you want the contacts to be added to. You may want to create a new list so you can email them for more information like first name, last name, etc. Another option is to include an update profile link in your welcome letter.
    • The list must already be created and the contacts will not see the name of the list.
    • You can only choose one list.
    • Contacts that sign up using the keyword will receive your default welcome letter.
    • At this time Constant Contact can only collect email address when a contact joins but hopes to allow to gather more information in the future.
  8. (Optional) Edit the Thank-You message that the contacts will receive once they have replied with their properly spelled email address.
  9. Click Complete Setup.

Once you have created a keyword, you will be able to create a table sign for it.

To disable Text-to-Join just check "Text-To-Join is turned on/off". If a customer is already an existing customer and sign up, they will still receive the same message but will not get another welcome letter.

Note: If you plan to include messaging on your web site for Text-to-Join, make sure to include the following disclaimer text.  If it is not included, your keyword may be disabled by the cellular carriers.  

Message and Data Rates may apply. Text HELP for help, text STOP to end. Privacy: http://www.constantcontact.com/privacy_guarantee.jsp
 

Improved Contacts Page

  1. After logging into Constant Contact, click Contacts > Sign-Up Tools
  2. Click "Text to sign-up" under More Tools.
  3. Click the "Enable Text-To-Join" check-box.
  4. In the Choose Your Keyword box, type out a keyword that you want to use.
    • Keywords must be all one word, contain only letters and numbers only, no spaces. Keywords are not case sensitive.
    • Each account is allowed one keyword at a time. This means that only one text-to-join message can be active at a time.
  5. If the word is available, a confirmation message will display under the box. 
  6. (Optional) Edit your request message. This is the verbiage that a contact receives when they text your keyword and we reply with a request for the contact's email address. Be sure to ask for the contact to reply with their email address.
    • Your message can have up to 160 characters.
    • If someone replies with an invalid email address, they will be prompted to try again.
  7. Choose a list that you want the contacts to be added to. You may want to create a new list so you can email them for more information like first name, last name, etc. Another option is to include an update profile link in your welcome letter.
    • The list must already be created and the contacts will not see the name of the list.
    • You can only choose one list.
    • Contacts that sign up using the keyword will receive your default welcome letter.
    • At this time Constant Contact can only collect email address when a contact joins but hopes to allow to gather more information in the future.
  8. (Optional) Edit the Thank-You message that the contacts will receive once they have replied with their properly spelled email address.
  9. Click Complete Setup.

Once you have created a keyword, you will be able to create a table sign for it.

To disable Text-to-Join just check "Text-To-Join is turned on/off". If a customer is already an existing customer and sign up, they will still receive the same message but will not get another welcome letter.

Note: If you plan to include messaging on your web site for Text-to-Join, make sure to include the following disclaimer text.  If it is not included, your keyword may be disabled by the cellular carriers.  

Message and Data Rates may apply. Text HELP for help, text STOP to end. Privacy: http://www.constantcontact.com/privacy_guarantee.jsp
 
 

 
 

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