Add an email address to a safe sender list in a client or security software



Whitelist or add email addresses to your safe sender list in your security software or email client

Article: 000002753 Product: All

Add an email address to a safe sender list in a client or security software

You can allow mail from specific email addresses to safely come into your inbox without it being placed in your junk or spam folder by whitelisting email addresses within your email client or Internet security software and adding email addresses to a safe senders list.

Note: If you are instructing your contacts to add you to their safe sender lists, just have them add the email address you use in your From Email Address line.

Each program has different steps in order to do this. Please click on the link for the software you have and follow the instructions:


AOL 

  • WebMail

  1. Open the email.
  2. Click on the sender's name and email address.
  3. Click "Add to Address Book" in the window that appears.
  4. Enter any additional information.
  5. Click Save.
  • AOL (version 9.0 or higher)

  1. Copy the "from" address from the latest email (or you can copy the addresses listed above).
  2. In the pop-up box, select Add.
  3. Paste the copied address/type the address required in the Other email field.
  4. Make the newly added address the "Primary email address" by checking the checkbox.
  5. Select Save.
  • AOL 8.0
  1. Select Mail in the Menu on the top of the screen.
  2. Select Mail Controls.
  3. The Mail Control Screen would be displayed. Select Next.
  4. Select Customize Mail Controls for this Screen Name and click Next.
  5. You can select "Allow email from all AOL members, email addresses and domains" (allows all emails).
  6. Select Next until the Save button shows up at the bottom.
  7. Select Save.
  • AOL 7.0
  1. Select Mail in the Menu on the top of the screen.
  2. Select Mail Controls.
  3. The Mail Control Screen would be displayed. Select Next.
  4. Select Customize Mail Controls for this Screen Name and click Next.
  5. In the exclusion and inclusion parameters, include the domain xxxxx.com (replace the xxxxx with the domain name).

 

AT&T Web Email

  1. Open your mailbox.
  2. Select Options on the top right hand side > Mail Options > Filters > Add Filter.
  3. Select Filters.
  4. Click "Add Filter".
  5. In the top row, labeled From Header, select contains from the pull down menu. Enter the address in the text box next to the pull down menu.
    Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  6. Move down to the bottom where there is the option Move the message to. Select Inbox from the drop-down menu.
  7. Select the Add Filter button once again.

 

Comcast SmartZone

  1. Click Address Book.
  2. Click "New" and choose "New Contact".
  3. Add the email address and any additional information.
  4. Click Save.

 

Cox.net Email

  1. Go to WebMail Inbox window.
  2. Click "Preferences".
  3. Under General Email Preferences, click Blocked Senders.
  4. Type in the sender or domain you wish to allow in the Exceptions List.
  5. Click Add.
  6. Click Save.

 

EarthLink

  1. Open the Address Book.
  2. Click Add.
  3. Enter your contact's domain.
  4. Click Save.

 

Entourage

  1. Open the email.
  2. Right-click the sender's email address.
  3. Select "Add to Address Book" in the short-cut menu.
  4. Verify the sender's contact details.
  5. Click Save.

 

Gmail

  1. Select contacts from the options on the left side of the Gmail Inbox.
  2. Select Create Contact on the top menu.
  3. Enter the email address in the primary email box.
  4. Select Save.
If an email from Constant Contact is in the Spam folder, you can mark it "Not Spam" to whitelist it.

 

MacMail

  1. Open the email.
  2. Type the sender's email in the Add Entry field on the Allow List.
  3. Verify the sender's contact details.
  4. Click Save.

 

McAfee

  1. Click the Allow/Deny menu option in the Control Console
  2. Enter the recipient's email address in the Add Entrys field in the Allow List.
  3. You can also add a contact's domain (e.g. whatever comes after the @ symbol) to allow anyone from that company.
  4. Click Save.

 

MSN

  1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
  2. From the E-mail settings screen, select Junk E-mail Guard.
  3. Select Safe List.
  4. Enter the email address.
    Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  5. Select Add.

 

Mozilla Thunderbird

  1. Check if your contact's email is in your Junk folder, right-click on the email and choose "Mark As Not Junk".
  2. Click Address Book.
  3. Make sure that the Personal Address Book is highlighted.
  4. Click New Card, the New Card window will display.
  5. Under the Contact tab, copy your contact's "From" address and paste it into the Email dialog box.
  6. Click OK.

 

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam mails before it reaches your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:
 
  1. Start Norton AntiSpam, select Status & Settings tab.
  2. Select AntiSpam.
  3. Select Configure button - right hand side bottom of the screen.
  4. Select Allowed List tab - second tab on the list of tabs.
  5. Select Add.
  6. Enter email address in the Email address box.
  7. Select OK.
 

Outlook

  • 2003, 2007 and Express

Without an example email address in your inbox:

  1. Select Actions from the toolbar at the top of the screen.
  2. Select Junk E-mail
  3. Select Junk E-mail Options...
  4. Click the Safe Sender tab.
  5. Click Add.
  6. Type in the email address you wish to add to your safe sender list.
  7. Click OK.
With an example email in your inbox:
  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.
    Note: This is located in the "Junk Email" section
  3. Select "Add sender to Address book".
  4. Click OK.
To white list an entire domain:
  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down. 
    Note: This is located in the "Junk Email" section
  3. Select "Add Sender's Domain (@example.com) to Safe Senders List.
  4. Click OK.
  • 2010
  1. In Outlook, go to the Home tab.
  2. Click the Junk button.
  3. Choose "Junk E-Mail Options" from the drop-down list.
  4. Go to the Safe Senders tab.
  5. Type in either the email address or the domain name you wish to add.
  6. Click OK.
  • Express
  1. In Outlook, go to the Tools menu.
  2. Select "Address Book".
  3. Click New and select New Contact from the drop-down menu.
  4. Type in email address and include any details you want.
  5. Click OK.
 

Outlook.com (Formerly Hotmail)

  1. Open your Outlook mailbox.
  2. Select Options from the top right (next to the question mark).
  3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
  4. In the space provided, enter the address.
    Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  5. Select Add to list.
  6. Ensure the safe mailing lists box has the address you entered, and select OK.
 

Road Runner

  1. Open your Road Runner mailbox.
  2. Open your Junk Mail folder.
  3. Select the email that includes the e-mail address you would like to add as a safe sender.
  4. Click "Mark as Not Spam".
 

Spam Assassin

  1. Follow the instructions to manually white list here.
 

Verizon

  1. Open your Inbox.
  2. Click Options.
  3. Click Block Senders.
  4. Locate the “Safe List”.
  5. Enter your contact's domain.
  6. Click OK.
 

Windstream

  1. Click the Settings tab.
  2. Click Messages.
  3. Click Allow and Block Messages.
  4. Select "Advanced Block Senders".
  5. In the Allowed Senders and Domains area type the senders and domains you want to allow.  
  6. Click OK.
 

Yahoo

In Yahoo Mail, your contacts list is your whitelist. To add the From Address to your Yahoo Contacts:
  1. Open your Yahoo mailbox.
  2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
  3. Click "New Contact".
  4. Fill in the fields of your Contact.
  5. Click Save.

Mail from this sender should now be delivered to your Inbox.

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