Remove contacts from email lists
 

Frequently Asked Questions

Whether you’re test driving our products, getting started with your marketing efforts or taking them to the next level, we've got the answers to your questions.

    
Search Tips
    

Email Answer

*Recipient Email

*Your Email

*Your Name

*Denotes a required field.




How do I remove contacts from lists?

Article: 000002073    Product: All

Remove contacts from email lists

You can remove contacts from your account in several ways. 

For specific instructions, click the image below that best matches your Contacts page.

Previous Contacts Page
Improved Contacts Page
New Contacts Experience


Why are there two sets of instructions? We're in the middle of providing all of our customers with enhanced contact management, reporting and new features. As a result, for a limited time you may be seeing one of two possible pages. By showing you both sets of instructions, we make sure you have the help you need.
 


Previous Contacts Page

There are several ways you can remove contacts:

Remove from Individual Email Lists

  1. After logging into Constant Contact, click Contacts.
  2. Search or browse for the contact you want to review. 
  3. Click on the contact's email address.
  4. Click "Lists" in the left-hand menu of the Contact Details page.
  5. Un-check any lists you don't want the contact in.
  6. Click Save.

Back to Top

Remove from Account

  1. After logging into Constant Contact, click Contacts.
  2. Search or browse for the contact you want to review. 
  3. Check the email address you want to remove.
  4. Click Remove.
  5. Click OK.

Back to Top

Move to Do Not Mail

  1. After logging into Constant Contact, click Contacts.
  2. Search or browse for the contact you want to review. 
  3. Check the email address you want to remove.
  4. Click Do not Mail.
  5. Click OK.
This contact is now unsubscribed from your account. 

Back to Top

Improved Contacts Page

Remove from Email Lists

If you want to remove your contact from one or even all lists, just:
  1. After logging into Constant Contact, click Contacts.
  2. Search or browse for the contact you want to review. 
    Note: If you don't get the results you expected, make sure you are viewing your contacts and not your lists. If needed, click "Contacts" in the left hand side to switch your view and try again.
  3. Click the contact name as it appears in the middle of the screen.
  4. Scroll to the email section of the contact details.
  5. Click X on the name of the list or lists you no longer want for the contact. 
    remove email list
The contact is no longer a part of those lists. Keep in mind that the contact remains active, however, even if you remove them from all lists. To take the contact out of billing, delete it from your account. 

Back to Top

Delete from Account

Deleting an contact from all email lists allows you to take them out of circulation but leaves the door open to bring them back again later. 
  1. After logging into Constant Contact, click Contacts.
  2. Search or browse for the contact you want to review. 
    Note: If you don't get the results you expected, make sure you are viewing your contacts and not your lists. If needed, click "Contacts" in the left hand side to switch your view and try again.
  3. Select the contact by clicking its check box.
  4. Click "More Actions" in your menu.
  5. Select "Delete" from the drop-down list.
  6. Click OK.
The contact no longer appears in your lists or anywhere in your account. Since it's completely gone, it won't count towards your billing, either.

Back to Top

Removing Permission Status

If contacts ask that you remove them from your list, you'll need to make sure that they are unsubscribed properly and not just removed. This keeps you in line with current anti-spam laws.
  1. After logging into Constant Contact, click Contacts.
  2. Search or browse for the contact you want to review. 
    Note: If you don't get the results you expected, make sure you are viewing your contacts and not your lists. If needed, click "Contacts" in the left hand side to switch your view and try again.
  3. Click the contact name as it appears in the middle of the screen.
  4. Click the email address you want to edit. 
  5. Click "Permission to Send" as it appears above the save button.
  6. Choose "Unsubscribed" from the drop-down.
  7. Click Save.
The contact has now been unsubscribed and you are protected from accidentally emailing them. The contact will still show in your account, so you don't lose any valuable information, however it will not count towards your billing. Contacts who want to return to your list can sign-up for your emails again. 

Back to Top

Provide Feedback on this Answer
Please share your feedback below to make this answer more helpful. Note: If you need immediate assistance, please visit our Help & Support page to contact us – we’re here to help.
 
 
Not Helpful Helpful