Remove contacts from email lists

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How do I remove contacts from lists?

Article: 000002073 Product: All

Remove contacts from email lists

You can remove a single contact from your account in several ways. 

Need to remove an entire file of contacts? You can do that in a bulk remove.

Remove from Email Lists

If you want to remove your contact from one or even all lists, just:
  1. After logging into Constant Contact, click Contacts.
  2. Search or browse for the contact you want to review. 
    Note: If you don't get the results you expected, make sure you are viewing your contacts and not your lists. If needed, click "Contacts" in the left hand side to switch your view and try again.
  3. Click the contact name as it appears in the middle of the screen.
  4. Scroll to the email section of the contact details.
  5. Click X on the name of the list or lists you no longer want for the contact. 
    remove email list
The contact is no longer a part of those lists. Keep in mind that the contact remains active, however, even if you remove them from all lists. To take the contact out of billing, delete it from your account. 

 

Delete from Account

Deleting an contact from all email lists allows you to take them out of circulation but leaves the door open to bring them back again later. 

  1. After logging into Constant Contact, click Contacts.
  2. Search or browse for the contact you want to review. 
    Note: If you don't get the results you expected, make sure you are viewing your contacts and not your lists. If needed, click "Contacts" in the left hand side to switch your view and try again.
  3. Select the contact by clicking its check box.
  4. Click "More Actions" in your menu.
  5. Select "Delete" from the drop-down list.
  6. Click OK.
The contact no longer appears in your lists or anywhere in your account. Since it's completely gone, it won't count towards your billing, either.

 

Removing Permission Status

If contacts ask that you remove them from your list, you'll need to make sure that they are unsubscribed properly and not just removed. This keeps you in line with current anti-spam laws.

  1. After logging into Constant Contact, click Contacts.
  2. Search or browse for the contact you want to review. 
    Note: If you don't get the results you expected, make sure you are viewing your contacts and not your lists. If needed, click "Contacts" in the left hand side to switch your view and try again.
  3. Click the contact name as it appears in the middle of the screen.
  4. Click the email address you want to edit. 
  5. Click "Permission to Send" as it appears above the save button.
  6. Choose "Unsubscribed" from the drop-down.
  7. Click Save.
The contact has now been unsubscribed and you are protected from accidentally emailing them. The contact will still show in your account, so you don't lose any valuable information, however it will not count towards your billing. Contacts who want to return to your list can sign-up for your emails again. 
 


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