Frequently Asked Questions
Flat monthly rates and the discounts available for Survey
Survey Payment Option Details
The charge for Survey is a flat rate per month. There are no limitations to the number of surveys and survey invitation emails you can create each month. Discounts are available if you are also paying for Email Marketing or EventSpot or if you pre-pay for 6 or 12 months.
- If you are also paying for Email Marketing or EventSpot, you will receive the multi-product discount of 33% off Survey.
- If you pre-pay for Survey, you can get a pre-payment discount of 10 - 30%.
Survey price for customers with Email Marketing or EventSpot
Note: The Survey free trial response limit is 100 survey responses total.
Months with No Surveys
If you don't use Survey during a given month, you will still be charged the monthly fee. By keeping your account active in months when you are not sending surveys, you can continue to use it for contact management, reviewing survey results, creating survey drafts, and collecting poll results.
Not planning to do a survey every month? You can cancel your Survey account temporarily after you are done collecting survey results, then reactivate it when you are ready to survey again. When you reactivate your Survey account, you will regain access to your past surveys and contact lists when you reactivate your account. Read more.
This option allows you to pay for Survey on a monthly basis. You don't have to do anything - your credit card is charged automatically each month, based on the number of survey responses (poll responses don't count!) in your Constant Contact account. Learn more.