Frequently Asked Questions
Whether you’re test driving our products, getting started with your marketing efforts or taking them to the next level, we've got the answers to your questions.
How can I cancel my account?
How do I cancel my account?
To cancel your account, please call to speak with our Customer Support specialists.
Note: If your account includes multiple products and you only want to cancel one product or an add-on (as opposed to your entire Constant Contact account), you can cancel online from within your account.
Please be sure to contact us prior to your next billing date in order to avoid the next month's charges. Constant Contact will send you an email within 24 hours to confirm the request. We will send the confirmation email to the contact email address set within your account.
Information to have ready when you contact us:
- User name of the account you want to cancel.
- Reason for your cancellation. We use this information to find ways to improve Constant Contact products and service.
Prior to canceling your account:
- Export your list of contacts.
- You might also want to:
- Export survey results in case you need them again in the future.
- Export email reports in case you need them again in the future.
IMPORTANT! Please remember that under the CAN-SPAM Act opt-outs (unsubscribe requests) never expire, so even after you close your account you must ensure that you never mail to the addresses on your Constant Contact Do Not Mail list unless you receive a new explicit opt-in request for that address.
We encourage you to maintain a list of your contacts on your Do Not Mail List and should you decide to leave Constant Contact, bring this list with you to your new email marketing provider.
Note: Constant Contact continues to bill your account, whether in an active or disabled state, until you call to cancel it.