About the Welcome email
 

Frequently Asked Questions

Whether you’re test driving our products, getting started with your marketing efforts or taking them to the next level, we've got the answers to your questions.

    
Search Tips
    

Email Answer

*Recipient Email

*Your Email

*Your Name

*Denotes a required field.




What is the "Welcome" email and how can I change it?

Article: 000001660    Product: All

About the Welcome email

When a new contact joins your list through a Web Sign-Up form or any of the other signup methods offered by Constant Contact (including  the Facebook App, Text-to-Join, etc.) they receive your Welcome Email. If you have not customized your Welcome Email new subscribers receive your default Welcome Email. That email includes the original company name and contact information that you supplied when you created your account.  

You can customize your Welcome Email, however:

  1. After logging into Constant Contact, click Contacts > Sign-Up Tools.
  2. Click "Welcome Email" in the Contact Emails section. 
  3. Use the Next and Previous buttons to work through the various screens, making the necessary edits.  
  4. Click the Save & Next button on the last screen.
  5. Make sure the "Activate Your Changes" box is clicked if you wish to display your changes publicly.
  6. Click Finish.
Keep in mind that If you are using Autoresponder, recipients of your Autoresponder emails will still receive your Welcome Email unless you turn it off. Plus, if you add a contact through the Contact Capture Tool, you must send a manual welcome email.

Provide Feedback on this Answer
Please share your feedback below to make this answer more helpful. Note: If you need immediate assistance, please visit our Help & Support page to contact us – we’re here to help.
 
 
Not Helpful Helpful