Frequently Asked Questions
Whether you’re test driving our products, getting started with your marketing efforts or taking them to the next level, we've got the answers to your questions.
I didn't get the verification email - what should I do? Why didn't I get it?
Did not receive verification email
You should receive a verification email from Constant Contact within 20 minutes after signing up for a Constant Contact account. If you do not receive the verification email, you can request another verification email to be sent. If that does not work, please review the information below
Possible reasons why you may not have received a verification email include:
Bulk or Junk Folder
Verification emails may be filtered directly into your email program's bulk or junk mail folder. Your ISP or corporate domain may be configured to deliver commercial mail to this folder by default. If you do not find the email in this folder, try adding email@example.com to your safe sender list and request another verification email to be sent to that address.
Blocked or Bounced Address
If you tried to verify a specific email address but did not receive the verification email, your ISP or corporate domain may have blocked the email. Although Constant Contact averages a very low block rate of around 3%, it is possible that your email address may be part of that 3%.If you have not received any Constant Contact emails, try verifying an alternative email address or get help.
Because multiple people may have access to a role email address, it is best to use a personal email address for your contact and billing address. Some role addresses can be verified, but many cannot.
Check to make sure the email address is spelled correctly. If not, verify the address with the correct spelling.
If you've tried everything and still haven't received a verification email, follow the steps below to request assistance via email or click the Help & Support tab for assistance options.
- Log into your email account with the address you would like us to verify.
- Create an email with the following Subject line: "Verify for [insert your Constant Contact username]".
- Send the email firstname.lastname@example.org.
Our support team will contact you to resolve the issue as soon as possible.