Error: There is a problem uploading your image

Error: There is a problem uploading your image

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Error: There is a problem uploading your image

We're sorry you're having trouble uploading an image. Sometimes these messages show up while adding an image from your computer into Constant Contact:

  • "An unexpected error occurred while uploading your image, please try again later"
  • "Your image contains an unknown image file encoding. The file encoding type is not recognized, please use a different image"
  • "Sorry, we could not upload this file. Try saving it in a different format and upload again"

If you're getting these errors, see:

Causes of Errors

You may get an error when trying to upload an image that:

  • Was saved in CMYK mode instead of RGB mode
  • Uses layers
  • Contains copyright information
  • Contains corrupted data
  • Has a transparent background
  • Has a file name that is longer than 80 characters (the 80 characters includes the file extension).
  • Is larger than 350KB
  • Is a GIF and wider than 800px


  • If your picture has a transparent background, save the image as a PNG or GIF. The JPEG file format does not support transparency.
  • If you are using a PNG or GIF image it cannot be larger than 350 KB or 600 pixels wide. Constant Contact will not compress it and it will not upload.

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Fix Upload Errors: Plan A

To fix an image that you haven't been able to upload:

  1. Open your image in an image editing program.
    Note: For these purposes, you may want to choose an editor like MS Paint that does not allow layering.
  2. Make sure the image is no larger than 600 pixels wide.
    Note: Get help finding an image's dimensions and file size.
  3. Save your image to your computer in any of the supported image file formats: JPG, GIF, or PNG.
  4. Try uploading your image to your Constant Contact Image Library again.

If you are still having problems uploading your image, try troubleshooting Plan B next.

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Fix Upload Errors: Plan B

If troubleshooting Plan A didn't work, try this fix next.

To avoid seeing errors when you upload an image:

  1. Open your image in an image editing program.
  2. Save the image as a BMP.
    Note: Do not upload the image yet. BMP images are not supported in Constant Contact.
  3. Open the BMP file in an image editing program.
  4. Save the image again as a JPEG, PNG, or GIF file.
  5. Upload the image to Constant Contact.
  6. If the error happens again, repeat steps 1-3 and choose another file extension.
    Example: If resaving as a JPEG didn't work, try it again as a PNG.

We hope these solutions helped. If not, then please get in touch with Customer Support.

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